This is part 2 of 2 of why it’s so important for businesses to manage their online reviews and reputation. Read the first 3 reasons in part 1.
4. Responding to Comments and Feedback
It’s important to know what is being said about your business. Feedback will let you know which services, products, and employees are stellar. It will also let you know where your business is lacking. Timely gathering of this information lets you respond and react quickly to challenges, trends, and shortcomings.
Also, it allows you to open dialogue with a customer that may have been less than thrilled with their visit. This happens. It’s a part of doing business. Online reviews give the opportunity to make things right. Potential customers like when they see a business owner wanting to make a customer happy. Unhappy customers like this because they feel heard and cared about. They feel recognized as a person not just another face walking through your doors.
5. Claiming Review Sites As Your Own
This can be a time consuming process. Let a professional that does this all the time help you (Daae Consulting is available!!) Be sure to claim and verify your business on the review sites that are relevant to your line of business. Once your business has been verified, reviews can start being placed on them through the system we will set-up for you – by my team – no headaches.
6. Simplifying the Entire Process
There’s an easy way to simplify the entire process after the system gets set-up. Let us help you so you don’t have to spend the time doing it. Having regular, positive reviews, left across several sites will give new customers the confidence and trust they are looking for when trying a new business. Online reviews “pre-sell” your business to these potential customers.
If you don’t have a system for collecting reviews from your past and present customers, you are leaving yourself open to potential customers taking their business to your competitor.
Businesses need to be found on the review sites that are in the palm of every person’s hand – their cell phone.
Yelp, Google, CitySearch and Angie’s List aren’t going away anytime soon.
1. Let me put together a free report about your business. Submit your biz info here and pick a time to talk.
2. Sign-up for my review management service
4. The organic, real reviews will start rolling in
For a small monthly investment–that carries more clout than an advertisement–you’ll have new customers walking through your doors on a continual basis.
Daae Consulting is the Solution. 929-242-9565
Download Your Free CheatSheet: How to Double Your Word-of-Mouth Referrals with 5-Star Reviews
With over 25 years of marketing, merchandising, and fundraising experience, Michele is now consulting non-profits and women owned businesses to market in a meaningful, result-oriented way. Her main base is in Colorado, USA. She’s a foodie, world traveler, and happiest at home with the people she loves.